Delivery Policy

Free freight over $75 orders within Australia (no free freight for International Orders)

TeanStuff uses Australia Post to deliver your orders in traceable satchels and boxes to any address in Australia. Our postage charges are identical to Australia Post rates with orders being sent by Express Post.
Delivery charges apply to online, email and telephone orders.

Prompt dispatch is our priority

Orders placed online before 2pm (AEST) Monday to Friday, will be dispatched on the same day. Online orders placed after this time will be dispatched the following working day. A shipping confirmation SMS will be sent when each order leaves our premises.

If you would like to know approximately how long it will take to deliver goods to you, Australia Post has a postage delivery calculator on their site at https://auspost.com.au/parcels-mail/calculate-postage-delivery-times.

Safe delivery to home or workplace

Australia Post parcels will usually be left at the shipping address. If your tea does not arrive within the given time please first check with the local Post office then contact us to trace it.
To guarantee safe delivery of your items, we recommend your parcel is sent to your place of business as items are typically delivered between 9am – 5pm

Christmas

Due to the high volumes of mail at Christmas, TeanStuff regrets that orders taken during the week before Christmas may not be delivered by Australia Post until early in the New Year. To ensure a pre Christmas delivery, try to place your order by 10th December.

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