Refunds and Returns Policy

Tea Refunds

We strive to maintain the highest standards of tea quality and service. However, even with the best intentions, things can go wrong.

Tea Returns

If you believe you have a reasonable complaint please contact us immediately to report the matter, quoting your customer order number. Our policy requires you to return the tea in its original packaging, for examination and testing. If the tea is found to be unsatisfactory as claimed, the tea will be replaced, at no cost to the customer, or a refund will be given.
If you have any further enquiries regarding our returns policy please email us at